This outside resource has compiled instructions for updating different web browsers. If you are using one of accepted the browsers listed above but still fail the browser test, you may be using an out of date version of your browser. Note: Internet Explorer is no longer a supported browser. If you are using an iPhone or iPad, we recommend Safari, the default web browser your device came with. If you do not already have Google Chrome installed on your device, you may download it here.You may also use Firefox or Microsoft Edge. If you are using a laptop, desktop computer, or an Android mobile device, we recommend using Google Chrome as your web browser for video visits. On a Mac computer, press and briefly hold "⌘ Cmd", "⇧ Shift", and "R".Ī web browser is the software application you use to connect to the internet.On a Windows computer, press and briefly hold the "Ctrl" and "F5" keys.You may also try a "hard refresh" to reload cached information. On most mobile web browsers, touch near the top of the screen and "pull down.".On a Mac computer, press and briefly hold the "⌘ Cmd" and "R" keys on your keyboard.On a Windows computer, press the "F5" key on your keyboard.Additional ways to refresh your web browser include: You can refresh ( sometimes called reload) your web browser by clicking the circular arrow next to the address bar. The first step we recommend is always going to be a "refresh," which ensures that the webpage you're seeing is up to date. The article below includes more information to assist in resolving the following:
Please review this video, 5 quick tips for a successful video visit. Although most Mend organizations automatically check connection strength as you join a video visit, all Mend users are encouraged to take our Connection Test before connecting for a video visit so we can ensure any technical hiccups are addressed before your appointment time.
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